General Terms and Conditions

Last update: 11. 3. 2017

Our terms and conditions are based on the recommendations of the Austrian E-Commerce certification mark, and designed as customer-friendly as possible.

Gütezeichen

WITH US YOU CAN SHOP SAFELY!

Our web shop supports the e-commerce trust mark since April 2006 and is reviewed annually. Click on the label for more information.

Do you have a problem? Contact us, we will find a solution for you!

Email: [email protected]
Phone: +43 7613 44 2 11 (we speak english and german)

The full company and contact information, can be found here Company information

 

1. General terms

The general terms and conditions apply to the sale and delivery of goods or the services proviede by our company. Different conditions of the buyer may only apply if we have agreed to them in writing.

By ticking the box in the cart before the order, "I have read and accepted the Terms and Conditions," the buyer agrees to these terms and conditions and understands that they bind him. The order of the legally competent customers (those 18 years of age) constitutes an offer to enter a purchase contract. The automated confirmation of the receipt of the order within the meaning of § 10 para 2 ECG is in itself not an acceptance of the offer. The purchase contract is only concluded when we deliver the ordered goods, by sending a second email confirming the order or by any acceptance of the customer's offers. All offers on our website are subject to change, without obligation and only available while supplies last.

 

2. Ordering, Order correction, ordering cancellation

If you have selected the desired product, you can put this in your shopping cart without obligation, by clicking the button [add to cart]. You can view the content of the cart at any time by clicking [Go to Checkout]. The products can be removed from your cart at any time by clicking the [Remove] button. If you want to buy the products in your cart, click the button [Proceed to Checkout]. Please then enter your data. If that is your first order, your data will be stored. For additional orders, it will suffice to enter your login and password, which you have acquired during your initial registration.

Your data will be encrypted. After entering your data and selection of the type of payment and delivery, we will take you through the [Next] button to your order overview where you can check your entries once again. Use the [Change] button, if you want to correct your entries. By clicking the button [Place order] you complete the ordering process. The ordering process can be interrupted at any time by closing the browser.

Did something not work as desired? Contact us ([email protected]), we can modify your order or cancel it (as long as it has not been paid).

 

3. Contract Language

The contract terms, all other information, customer service, data, information and complaints shall be made in the language of the selected webshop version.

 

4. Prices

The prices at the time of the order are including VAT and exclude shipping costs. They are seen prior to closing the basket and thereafter in a contract confirmation, sent to the customer.

For sales to businesses with a VAT number, no sales tax is charged when the delivery address is located outside of Austria. It is the entrepreneur’s responsibility to pay VAT in their home country. Austrian companies are charged 20% German VAT because the goods will be shipped from our warehouse in Austria.
For sales to customers outside the EU (e.g. Switzerland) NO VAT is charged, but these customers have to pay the national import duties (You can find more information at your tax office) and possibly pay expenses incurred by the transport company.
Payment must be made by default in Euros. As an optional service, we offer to display the prices in other currencies. At the checkout we shop the final amount again in Euro, this Euro amount is charged at the credit card or other payment method. If the credit card (or payment account) of the customer is not issued in Euro there may be currency conversion charges for the customer.

 

5. Right of rescission

IMPORTANT: Please contact us for defective or incorrectly supplied products at [email protected]. We can usually solve such problems quickly and without the need to return products!

The retail consumer, according to the Consumer Protection Act, has the right to cancel this contract within 14 days without giving a reason. The business purchaser, according to §1 UGB of the Austrian Civil Code, has no right of rescission.

The cancellation period is:
1. In the case of a purchase contract, within 14 days from the date on which you have taken the product/s in possession or a third party named by you, other than the carrier.
2. In the case of a contract for several goods or multiple parcels that are supplied separately, which the consumer has ordered in a single order, the time of cancellation is 14 days from the date on which you or a third party nominated by you, which is not the carrier, took on the last goods or parcel in possession.
3. In the case of a contract for the supply of goods in several partial shipments, the time of cancellation is 14 days from the date on which you or a third party nominated by you, which is not the carrier, took on the last goods or parcel in possession.
To exercise your right of rescission, you must contact us (Email: [email protected], Phone: + 43-7613-44211, Postal: Event Lights-Thomas Gattinger, Traunfeldstrasse 1, 4663 Laakirchen, Austria) by means of a clear statement (e.g. E-mail or a letter sent by mail) of your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient that you send your communication expressing your right of rescission before the given deadline.

Effects of rescission
If you withdraw from this contract, we will reimburse all payments we receive from you, including delivery costs (except for the additional costs arising from choosing a different method of delivery than the one offered by us, the cheapest Standard), and repay immediately, at the latest within 14 days from the date on which the notice of cancellation is received from you. For this refund, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case, you will not be charged fees for such repayment. In the case of contracts of sale in which we have not offered to collect the goods, we may refuse reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods.
If you have received goods in connection with the contract, you have to return the goods to our warehouse promptly, and in any event not later than fourteen days from the date on which you notify us of the cancellation.

Address to return goods:

SCHACHINGER Logistik
c/o Eventlights
Ignaz-Mayer-Str. 7
4020 Linz
Austria



If the customer is a trader, reseller, or generally a business consumer, a rescission is excluded entirely.


Information for the smooth implementation of the return

Please return the item if possible all in the original packaging back to us. Please enclose a copy of the receipt included in the original package (if possible), and highlight what items you are returning (if not all of them). Additional information (e.g. "Defective product") is also helpful for us. The enclosure of the original receipt and the usage of the original packaging are not a "must," i.e. not a prerequisite for asserting your rights it just simplifies and secures the settlement.

 

6. Payment

We accept the following payment methods:

- Credit card (Visa, MasterCard)
When paying by credit card, the charges will be made on the day of the placing of the order. When paying by credit card, the customer enters the following data: cardholder name, card number, credit-card company, expiration date, CVV code. In addition, the MasterCard Secure Code / Verified by Visa code can be retrieved if it was set in the card. The data are transmitted via SSL encryption with 128-bit key and are not visible to unauthorized persons.

Credit card payments are provided via the services provider Stripe (https://stripe.com/de/terms) and Mollie (https://www.mollie.com/en/terms).

From the payment providers we only get the confirmation of the payment, and have no access to your credit card information! We do not process and store any credit card data, and please, under no circumstances send card information via email to us.

- PayPal (Visa, MasterCard, PayPal and other country-specific payment methods)
PayPal payments are handled via PayPal (Europe) S.à rl et Cie, S.C.A. You can find the Terms and Conditions for more information at this link:
https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full?locale.x=en_GB

From PayPal, we only get the confirmation of the payment, and have no access to your credit card information or bank details!

- Instant bank transfer (Germany, Austria, Switzerland, Netherlands, Belgium)
The payment method “Immediate Transfer” is offered by the SOFORT AG. You can find more information at this link:
https://www.sofort.com/eng-DE/kaeufer/su/online-zahlen-mit-sofort-ueberweisung/

You will need your Online Banking access (PIN / TAN) in order to pay with instant transfer. We immediately obtain the confirmation of the payment and can ship the goods immediately.

- Bank transfer before delivery
You can transfer within one week after placing the order to our bank account:
https://www.eventlights.eu/cms/payment-methods/

We will ship the goods after receiving the payment. Please note that a transfer can take several days, especially on weekends or holidays. We recommend always in urgent cases the above payment types (Instant Transfer, PayPal, etc.).
 

7. Overdue payments

In lack of payment, we are entitled to claim the statutory standard interest. The legal rate of interest on money claims between entrepreneurs from business operations totalled eight (8) percent above the base rate. The statutory default interests between consumers and traders are 4 (four) percent above the base rate.

 

8. Dunning and collection fees

The contracting party agrees, in the event of lack of payment or payment delay, it owes dunning and collection fees to cover appropriate legal actions: in the case of the assistance of a collection agency of the costs we thereby incur in, provided this does not exceed the maximum rates of collection agency's compensation. If the dunning process is handled by Eventlights itself, that the debtor will be charged each reminder an amount of EUR 12- as well as to pay for keeping track of the obligation in reminders every six months, at an amount of EUR 5.

 

9. Retrieval delay

In case of delay in goods retrieval, by customers who have ordered as businesses, we are entitled to store the goods at our store; we charge a storage fee of EUR 1 per calendar day. At the same time, we will keep reminding about the contract.

 

10. Reservation of proprietary rights

We reserve the proprietary rights on the delivered goods, services provided or created media until payment from the customer is received for all services and or goods.

 

11. Data Protection

Protecting your privacy is very important to us. Below we give you detailed information about the handling of your data.

Collection and processing of your data
You can visit our website without disclosing any personal information. If you wish to purchase, subscribe to our newsletter or wish to use certain features of our website, personal data are collected.

Data Entry
For you to order in our shop and for us to process your order, we need the following data from you: first name, last name, company name (if available), email address, street, postcode, telephone number, user name and password.
E-mail address or telephone number in case we need to quickly contact you for any questions or information relating your order.
Information about the payment by credit card will not be stored by us, as the credit card payment is handled through our payment partner (see above at point "payment") is. Our payment partner encrypts your credit card information via SSL (128 bit) in data transmission).

Use and Disclosure of your information
We use the data you provide solely to fulfil the contract and strictly in accordance with the privacy law. To carry out the shipping process, your address and data will be shared with other companies, for example our warehousing services (Shipping Center GmbH) and transport service providers (e.g. DHL, German DPD, UPS). These companies may use your data only for order processing and not for other purposes and are contractually obligated to us to comply with the privacy law on data protection.
In the event of any provision of law, an administrative order or an official investigation, however, we are required by law to provide the relevant data available to the authority.

Newsletter
With your consent, we may use your email address to send you our newsletter.
You can unsubscribe to our newsletter after registration at any time by contacting the email address in the imprint or clicking on the unsubscribe link at the bottom of each newsletter.

Storage of contract
We save the contract and send you the order confirmation per e-mail. You can view this by logging into your orders and your personal information at any time, and change it if necessary.

Use of Cookies
We use cookies to make visiting our website attractive and allow the use of certain functions. These are small text files that are stored on your computer.
The cookies remain on your computer and allow us to recognise your computer during your next visit (long-term cookies). These cookies serve the individual choices made by the visitor (e.g., stored in a cart item) to store them then restore the new call to the respective site for a computerised statistic. We use cookies to create non-personalised statistics. The cookies have an expiration time of max. three months.
You can set your browser so that you are informed about the use of cookies, decide on a case by case basis whether to accept or exclude the acceptance of cookies altogether. In the non-acceptance of cookies, the functionality of our site may be limited. Look in the Help section of your browser for a description of how to set the standard web browser to accept or reject cookies.
In order to use our shopping cart, the cookies must be enabled!
Access data are stored for each request to a file in the shop. The data stored about you is used solely for statistical purposes. Disclosure to third parties, also in excerpts, by us is excluded.

Using Google Analytics and Remarketing
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies," text files that are stored on your computer, to help analyse how users use the website. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to a Google server in the US and stored there.
Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other website activity and Internet usage. In addition, Google may also transfer this information to third parties were required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we point out that you may not be able to use all features of this website in this case.
If you wish not to transfer any information to Google Analytics, you can prevent this by installing the browser add-ons: https://tools.google.com/dlpage/gaoptout?hl=en
Furthermore, this site uses Google Remarketing, an advertising agent offered by Google Inc. ("Google"). Google Remarketing uses cookies stored on your computer for your use of Eventlights s for the recognition of your computer. Then you can surf on sites in the Google display network, and ads will be displayed based on the matching use of Eventlights. And the display of customised ads on the Google display network. You can disable or install the browser add-on to disable Google Analytics by using the Adds Preference Manager.
In addition, we also use other Google Remarketing Networks (Adroll, Facebook, and some more) to show ads related to your surfing behaviour. The ad networks store anonymous cookies and other technologies on your PC to recognise your computer. When you surf in advertising networks (e.g. Facebook) relevant ads from Eventlights will be displayed.
If you chose not to receive relevant ads from your surfing behaviour, you can unsubscribe for most networks from this site: https://www.networkadvertising.org/choices/

Using Social Media Plug-ins
We use plug-ins of the following social networks:
- Facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
- Google+, which is operated by Google 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

When you access one of our websites containing such a connection from your browser, a plug-in is made for each social network.
The Social Network receives the plug-in information about your visits to our websites. If you are logged into the social network, your visit can be assigned to your account on your social network. Any interaction with the plug-in can be stored by the operator of the network.
Information on the use of data collected by the respective social network can be found on the Company's website under "Privacy". If no data are to be collected, please unsubscribe, prior to visiting our web sites, from the respective social network!

Use of web analytics tools

This website uses Hotjar, a web analytics tool. The interactions of randomly selected users of this website are recorded anonimously (for example mouse movements and clicks) with the aim to identify opportunities for improvement of the website. In addition, information about the operating system, browser, inbound and outbound links, geographical origin, as well as resolution and type of device are used for statistical purposes. This information is not personally identifiable and will not be disclosed to third parties outside of Hotjar. If you want to turn off data processing by Hotjar you will find all information at https://overheat.de/opt-out.html.

This website uses Stetic, a statistical and analytical service for websites. Using Stetic, anonymous visitor data is collected, analyzed and stored for optimization and marketing purposes. Stetic uses cookies, which are stored in text files in your browser's cache. These cookies serve the browser to recognize and help further statistic investigation. IP addresses are stored exclusively and anonymously at Stetic. The data collected from Stetic will and cannot be used to identify visitors to this website. The storage of cookies can be prevented by changing the settings in your browser settings. Likewise, you can store and process your data stored at Stetic at the URL https://www.stetic.com/optout.html?pid=75030.


Data Security
Your contract data is encrypted using an SSL method (see Security menu) and transmitted over the Internet. We secure our website and other systems through technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons.

Right of Information
You have the right of information about your stored data free of charge, and the right to rectify, block or delete such data if it is legally possible.

Privacy Information
If you have questions regarding the collection, processing or use of your personal data, please write to our Privacy Officer:

Thomas Gattinger
Email: [email protected]

Eventlights
Thomas Gattinger
Traunfeldstraße 1
4663 Laakirchen
Austria

 

12. Warranty and liability

The warranty is based on the statutory provisions. It is limited to the statutory period of 24 months from the reception of goods by the buyer or services with the conclusion of the service. At entitled complained deficiencies, either a free replacement or improvement is carried out, for which a reasonable period must be given. If a replacement or improvement will be not possible due to high cost, unreasonable delay time, etc., the buyer is entitled to a price reduction or if the defect is not minor, cancellation of the contract (conversion).


Deficiencies are possible to be communicated at the delivery time or after becoming visible. However failing to communicate it on delivery or after appearance does not affect the warranty. If the purchase is made by a business (B2B), the customer has two weeks time after receiving the goods to notify us of any eventual damage or defect.

The warranty is the guarantor (manufacturer/sometimes the seller if this is the manufacturer) to assert and carried out according to its terms. Any warranty terms, please refer to the confirmation of the contract. The legal warranty is not limited by the guarantee.

When shipping the goods to B2B customers, the responsibility of loss or damage of goods is passed to the consumer as soon as the goods are delivered.

 

13. Governing Law, Jurisdiction

The parties agree to Austrian law. If the consumer lives, has residency or is employed in the country, it may be justified to bring an action against him only in the jurisdiction of the court of the country of residence, ordinary residence or place of employment; this does not apply to disputes that have already occurred. The UN Sales Convention and all the provision relating to the UN Sales Conventions are expressly excluded.

For contracts with companies, our office is the place of jurisdiction.

 

14. Place of administration for B2B customers

Place of administration is our company headquarters.

 

15. Copyright

All news, graphics and design of our website are intended solely for the personal information to our customers and are copyrighted.

 

16. Conciliation Board

We recognise the Internet Ombudsman as an extrajudicial arbitration board. If you have further questions regarding dispute settlement, please contact our Service: [email protected] or Internet Ombudsman www.ombudsmann.at. Information on the jurisdiction of the Internet Ombudsman can be found here https://www.ombudsmann.at/schlichtung.php/cat/2/title/So_funktioniert%27s#a2.

You can also contact the ODR (Online Dispute Resolution) website of the EU Comission in case of problems with your orders in our shop: 

https://webgate.ec.europa.eu/odr/

 

17. Delivery

Delivery is carried out by DHL and UPS. For more information, click here:

https://www.eventlights.eu/cms/shipping/
 

18. Shipping costs

For shipping costs, please refer to this page: 

https://www.eventlights.eu/cms/shipping/

 

19. Storage of the contract

The contract will be stored by us and may requested by you. You can print out the order data immediately after submitting the order. 
 

20. Miscellaneous

Claims for compensation within the meaning of the Product Liability Act are excluded, unless the claimant proves that the error was caused in our sphere and has been at least gross negligence.

The contractor waives the possibility of offsetting. However, this does not apply to consumers.

We recommend directing declarations, notices, etc. - except defect reports - to be sent to us in writing.

Voluntary codes of conduct / You can check our e-commerce trust mark at this link: https://www.guetezeichen.at/zertifikate/shopzertifikat/wwweventlightsat/